Skype For Business Mac Issues
Hi NTRao, Did you mean Skype for business server or Skype for business client? Based on my research, there is no document indicates what known issue will be encountered when installing Skype for business server or client. Having problems with the quality of your Skype call? Your internet connection – or your friend’s – is the most likely culprit. A poor internet connection can cause dropped calls, delays, and poor-quality audio and video. You will also see the Call Quality indicator when there is an issue.
It’s finally here! Microsoft has at last released the new Mac client for Skype for Business.
(Okay, it was released on October 26. But I was on vacation.)
As soon as I saw the announcement, I grabbed a copy and one of our test Macs. The same Mac on which I’d tested the Skype Preview earlier in the year (and had several issues). Fortunately, the new Mac client installed & ran smoothly.
Sep 25, 2019 Lync Server 2010 is not supported – instead we recommend customers continue to use the Lync for Mac 2011 client. Visit the Known Issues and FAQ pages for more information. Visit the Skype for Business Client Comparison Tables for side by side feature comparisons for Lync, Skype for Business and Skype for Business Server. Contains information about how to troubleshoot Lync for Mac issues in Skype for Business Online for Office 365. Discusses how to sign in to Skype for Business Online by using Lync for Mac and how to collect log files for Lync for Mac issues. Notifications for audio and video issues Skype for Business on Mac will display a notification when it detects conditions that can affect your audio and video quality such as. Mac user having issues joining Skype meetings. Is the organization hosting the meeting using Skype for Business Online, Skype for Business 2015 or Lync Server 2013? We have known issues with joining meetings hosted by a nonfederated organization when starting from a join link in Outlook. If this is the scenario, then joining from the. For users in Version 1707 (8362.2033) and later, June fork, and when using Skype for Business with non-unicode text (such as Chinese or Japanese languages), the text shows up garbled in the following scenarios: Instant messages sent between Skype Business for Windows Desktop and Skype for Business on mobile devices or Lync Web App.
Get the Mac Client
Download Skype for Business on Mac here: Skype for Business on Mac – Microsoft Download Center
(Curious note: Microsoft has a page up for Skype for Business apps: Download Skype for Business across all your devices. The Mac client version available here? It’s still Lync for Mac 2011. Somebody didn’t do their update…)
So what do we have for our Mac friends? The new client is, I’d say, a fair and equitable companion to the Windows Skype for Business client. There are some differences, and (as of now) a few limitations. But overall, I think our Mac customers will enjoy this client very much.
What the Mac Client Has
You wouldn’t expect any Skype for Business client not to have all the basics. The Mac client is no different. Presence status, IM, making/receiving phone calls, Meetings (Meet Now and Scheduled Skype Meetings), video calling, screen sharing…all are included. It even has a couple new features: One-click Meeting Join. Full-screen sharing.
All within a nice clean typical-Mac-UI interface.
Being a Windows guy, I thought for a moment that they’d stripped out many of the options. Until I realized that those options were available in the Skype for Business navigation menus instead.
Which actually led me to finding some notable differences between client versions.
Differences from Windows Client
In keeping with the Mac’s “streamlined UI” motif, several items you’d find right away in the Windows client aren’t showing in the Mac client. At least, not at a glance.
For instance, Call Forwarding. You can set Call Forwarding options in 2 places on Windows – in Skype for Business’ Options, and in the Call Forwarding dropdown along the bottom of the Windows client.
The latter option is not available in Skype4B on Mac. You can only set Call Forwarding in the Preferences window, under Calls.
(As you see here, setting your Voicemail Greeting is also under Calls.)
Also, Device selection. Through which device will you make & receive calls? On Windows, Skype for Business lets you choose this in the same 2 places as Call Forwarding. On Mac, Skype for Business only lets you do this in Preferences, under Audio/Video.
By default, Instant Messaging windows open in the main Skype for Business window, under “Chats.” Chats also serves as Conversation History in the Mac client.
(If you want separate windows for Instant Messaging conversations, check the “Show conversations in separate windows” box in the Preferences/General window.)
Limitations & Known Issues
This is a V1 client. I’m sure Microsoft could have held it back longer for more feature additions, but they opted not to. Kind of glad they did; Mac users have dealt with Lync for Mac for too long.
That said, the new Mac client does have limitations. A few features Windows users enjoy are not available…at least not at this stage.
- No Application Sharing (yet).
- Persistent Chat is NOT integrated.
- No Delegate management.
- No initiating calls to Response Groups.
- Call Park is not available.
In terms of known issues, Microsoft has already published a list: Known Issues – Skype for Business on Mac
One to note here: you can’t have both Lync for Mac and Skype for Business on Mac clients installed side-by-side. If you use Lync for Mac, uninstall it before installing Skype for Business.
I came across one of the issues almost immediately. If you’re logged into Skype for Business with one account, but logged into Outlook with another, Skype Meeting functionality doesn’t come up in Outlook.
Even when you’re logged in with the same account, you may need to use the “Online Meeting” button to add Skype Meeting URLs/dial-in numbers to a Meeting invite. When I first opened a new Meeting, I had a blank invite. I clicked the Online Meeting button, and you see the result below. Instant Skype Meeting.
It’s Finally Here! Go Install Skype for Business on your Mac
Final impressions: I’m glad Microsoft did the Preview. This client was all-new, and it definitely had bugs. Leveraging the Skype4B community is a good way to hunt them down quickly.
The new Mac client is stable; I’ve had it running for over 36 hours now with no errors or crashes. It has a good feature set. It’s ready for day-to-day use. And we’re all happy for that!
For a full feature list, check the now-updated client comparison table: Client Comparison Tables for Skype for Business Server 2015
(Just remember to uninstall Lync for Mac first. And the Skype Preview client, if you tried that out!)
What do you think of Skype for Business on Mac? Please comment below or email in your thoughts.
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Skype For Business Mac Network Issues
If your failure scenario involves a Skype for Business desktop client as the remote endpoint in a chat conversation or AV call, then you should include the logs from the desktop client in your error report.You can view the desktop client logs on your own, but we haven't documented the logging format so you probably won't find resources to make sense of them. Instead, collect the logs and submit them with your bug report.
Logs available for the Skype for Business desktop client
There are two types of logs available from the desktop client:
- .UccApilog files contain general client usage information
- .etl files contain media-specific log information
For any bugs related to Audio/Video, please attach both log types if possible. For bugs not related to Audio/Video, the .UccApilog files should be sufficient.
Collecting logs from a Skype for Business desktop client
On a Windows machine, the logs for a Skype for business desktop client will be located in the following directory:
%LOCALAPPDATA%MicrosoftOffice16.0LyncTracing
The .UccApilog files will have names that look like this:
Lync-UccApi-[[n]].UccApilog where [[n]]should be replaced by a number 0-2.
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The .etl media log files will have names that look like this:
Lync-16.0.6965.5305-Office-x86ship-U.etl
On a Mac, the logs are in a similar directory within the root directory where the desktop client is installed.
Skype For Business Mac Issues Windows 10
After reproducing the issue and closing the client, navigate to this directory and select the log file(s) with the most recent timestamp(s). This is the file you should submit with any bug report.